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WhatsApp & chat automation Messages that turn into finished orders.

WhatsApp, web chat and email that take orders, book appointments and answer the routine questions — then hand over to a person, with the whole thread, when it needs one.

Why it matters

Most of the work behind a chat order is copying: the items into the POS, the total into a payment link, the address into a courier booking. A flow does the copying. AI reads the message the way customers actually type it, and anything it isn’t sure of goes to a person with the whole conversation. We build on the official WhatsApp Business Platform, not workarounds that get numbers blocked.

What we build

  • Orders taken on WhatsApp, with payment links
  • Appointments booked and reminded
  • Routine questions answered in your tone
  • Hand-over to a person with the full conversation
Usually connects
WhatsAppWeb chatGmailOutlookPayHereStripeShopify
One flow, step by step

WhatsApp message → Order confirmed

  1. TriggerWhatsApp message“2 chicken kottu and a lime juice to Nugegoda”
  2. AI stepRead the order3 items · delivery to Nugegoda
  3. RulePrice from the menuTotal LKR 3,700
  4. ActionSend a payment linkPayHere · paid at 7:43 PM
  5. OutcomeOrder confirmedINV-2193 · kitchen ticket printed
Example flow · sample data
Where it’s used

Often the first flow in these industries.

Hospitality & travelEnquiry → confirmed booking → guest messagesHotel & travel automation Retail & e-commerceChat orders → stock → payment matchedRetail & e-commerce automation Healthcare & clinicsBooking → reminder → results readyHealthcare & clinic automation EducationEnquiry → enrolment → fee remindersEducation automation
FAQ

Questions about whatsapp & chat automation.

Anything else? hello@techzap.co.uk

Can it use our existing WhatsApp number?

Usually, yes. Automation runs on the official WhatsApp Business Platform; before anything is built we check whether your current number can move to it, or set up a new one with you.

What happens when it can’t answer?

It hands over. A person gets the conversation with the whole thread and what the flow already understood, and the customer is told someone is on it. You decide which questions always go to a person.

Can customers pay inside the chat?

They get a payment link — PayHere, Stripe or your bank’s gateway — and the payment is matched to the order automatically when it lands.

Is this just a chatbot?

The chat is the front; the work is behind it — the order entered, the payment matched, the kitchen or warehouse told. A chatbot that only answers questions leaves the copying to your team.

Bring us one process that frustrates your team.

In a Flow Audit we map how it really runs, show where it leaks, and tell you honestly what is worth automating — with a fixed quote for the work.

Book a Flow Audit Email us